Privacy Policy
At Samanvayam, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect,
use, store, share, and safeguard your data when you visit our website, create an account, download our digital publications, or purchase products from us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information that you voluntarily provide and data collected automatically:
Personal Details: Name, email address, phone number.
Account Information: Login credentials and account preferences (if you register).
Order & Shipping Information: Billing address, shipping address (for physical books), and order history.
Technical & Usage Data: IP address, browser type, operating system, device information, referring URLs, cookies, and download logs (used to verify digital license acceptance and secure content delivery).
Payment Data: Transaction records only. All payments are processed by secure, PCI-DSS compliant third-party payment gateways. We do not store full credit/debit card numbers, UPI credentials, or banking passwords on our servers.
We do not knowingly collect personal data of children under 18. If you believe we have inadvertently collected such data, please contact us for prompt deletion.
We process your personal information only for the following purposes:
Processing and fulfilling orders.
Order confirmations, shipping updates, and customer support.
Issuing tax invoices and complying with accounting/tax laws.
Recording acceptance of digital download terms and securing content delivery.
Preventing fraud and maintaining website security.
Sending newsletters or updates on new publications (only if you opt in)
You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
We do not sell, rent, or trade your personal information. We share data only with trusted service providers under strict data processing agreements, limited to what is necessary:
E-Commerce Platform & Hosting: Zoho Commerce / Zoho Corporation (website hosting, storefront, order processing, and database security).
Payment Gateway: Zoho payments.
Shipping Carriers: Courier and logistics partners for physical book deliveries.
Legal & Statutory Authorities: When required by law, court order, or official request.
Samanvayam is based and operated in India. Your personal information will be transferred to, stored, and processed in India.
For transfers from the EEA, UK, or other regions with strict transfer rules, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) or equivalent mechanisms, to protect your data.
We retain personal information only for as long as necessary for the purposes described in this policy or as required by law:
Order and transaction records: Retained for the period required under Indian tax and accounting laws (typically 8 years).
Digital license verification records: Retained for the duration of the license plus a reasonable period for dispute resolution.
Marketing contact details: Until you withdraw consent or request deletion.
Technical logs: Generally retained for a limited period for security and troubleshooting, then deleted or anonymized.
When data is no longer needed, we securely delete or anonymize it.
We use essential cookies for core website functionality (shopping cart, authentication, and secure digital downloads).
Non-essential analytics or performance cookies are used only with your consent via our cookie banner (where required by law). You can manage or withdraw consent through the cookie settings on our website or your browser preferences.
All Users
You may request access to, correction of, or deletion of your personal data, or object to certain processing, by contacting us at support@samanvayam.store. We will respond within a reasonable timeframe (generally within 30 days).
European Union & United Kingdom Residents (GDPR / UK GDPR)
You have the rights to access, rectify, or erase your data , Restrict or object to processing, Data portability, Withdraw consent at any time, Lodge a complaint with your local supervisory authority. By placing an order, you explicitly consent to the transfer of your order details to India to complete fulfillment.
United States Residents (including California – CCPA/CPRA)
We do not sell or share your personal information for cross-context behavioral advertising.
You have the right to know, access, correct, and delete your personal information, and to non-discrimination for exercising these rights.
To submit a request, contact us at the email above. We will respond within 45 days (extendable by another 45 days where permitted).
Indian Residents (DPDP Act, 2023)
You have the right to access information about your personal data, Correct or erase your data, Withdraw consent, Nominate another person to exercise your rights in case of death or incapacity
File a grievance with us, If you are not satisfied with our response, you may approach the Data Protection Board of India.
We implement appropriate technical, physical, and organizational measures to protect your data against unauthorized access, alteration, loss, or disclosure. Digital downloads are delivered via encrypted connections and time-sensitive secure links.
In the event of a personal data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by applicable law.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.
For any privacy-related requests, questions, or grievances:
Email: support@samanvayam.store
Address: Hyderabad, Telangana, India
Grievance Officer: Samanvayam Compliance Team
We will acknowledge your request promptly and aim to resolve it within the timelines required by applicable law.
